Shipping policy
VALOR Alliance currently ships within the United States.
Complimentary Standard Shipping
Complimentary standard shipping is included with all VALOR timepiece purchases within the United States.
Available shipping methods and estimated transit times are displayed at checkout. Expedited shipping may be available for an additional charge.
Processing & Production Time
Shipping estimates begin when an order is shipped and do not include any time required for order processing, personalization, design, proofing, engraving, custom dial work, assembly, or final inspection.
In-stock, non-personalized products will generally ship after order processing and final inspection.
Personalized, Founders Circle, and VALOR Custom watches may require additional production time. When a design proof or customer approval is required, production timelines may depend on receiving that approval.
Tracking
When tracking is available, tracking information will be sent using the contact information provided with the order after the shipment has been prepared.
Delivery Estimates
Carrier delivery dates and transit times are estimates and are not guaranteed by VALOR Alliance.
Delays may occur because of weather, carrier operations, holidays, governmental actions, or other circumstances outside our reasonable control.
Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping information, contact VALOR Alliance as soon as possible. We will make reasonable efforts to update the information before shipment, but changes may not be possible after an order has entered the shipping process.
Lost, Damaged, or Incorrect Shipments
If your shipment arrives damaged, appears to have been lost in transit, or you receive an incorrect product, please contact VALOR Alliance as soon as possible with your order information.
We will review the circumstances and work with you and the applicable carrier as appropriate to resolve the issue.
Returns
Returns and refunds are governed by our Return and Refund Policy. Additional information about shipping and returns is also available on our Shipping & Returns page.
Contact
Questions about shipping or an existing order may be directed through our Contact page or by email at: